Having trouble with something?

Sometimes that happens! I’m here to help you. Below are some common questions that may help you find a solution to your problem more quickly. Please read through the Mystic Academy FAQ to see if your answer is there. If not, please do not hesitate to select the button below for assistance.



Arg! Please check your junk folder to see if it went in there. If not, please select the pink button above, and I’ll be sure to send it to you.

The astrology calculator won’t work. What do I do?

This calculator is from an outside page; just try refreshing your page, or use a new browser. Supported browsers are Google Chrome, Firefox, and Safari as a third option.

my birth city isn’t listed. what do I enter?

If your birth city is not listed, chances are it has a small population. Please select the nearest city to you that does have a large population. Secondly, some states and provinces are divided into “North” or “South” (etc); try selecting these other locations within your state or province to see if your city does come up.

I don’t know my birth time. What do I do?

Try your best to find your closest birth time; without this, I can not guarantee your results are as accurate as they can be. I can appreciate this is hard to track down! Try your best.

I’m getting different information on my human design/astrology calculator than other times i’ve tried. what’s going on?

The most common mix up is entering AM when you meant PM or vice versa. Ensure you’re entering the correct birth time for these calculators.

The buttons do not work in my WELCOME PACKAGE/workbook.

Your workbook is a PDF. Try opening it in Adobe Acrobat! If this doesn’t help, please select the technical difficulties button above.